Incident Alert Automation
Challenge
Critical infrastructure alerts were going unnoticed for 30–90 minutes, causing repeated SLA breaches.
Solution
Our Notification and Workflow Automation modules now monitor alerts, page the on-call engineer across email, SMS, and voice, log acknowledgment, and open a priority ticket automatically.
Results
- Mean time to acknowledge: 45 min → 3 min
- SLA breach rate reduced by 78%
- On-call engineer fatigue significantly reduced